Fuel Injection FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Fuel Injection to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Fuel Injection brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Fuel Injection, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Fuel Injection offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Fuel Injection takes great pride in having you as a customer and we will ensure your privacy as a customer. Fuel Injection does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

fuelinjection.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Fuel Injection seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Fuel Injection reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Fuel Injection, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@fuelinjection.com.

We are confident that your visit to Fuel Injection is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 210-654-0774.

Online orders will be shipped UPS. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

We do not offer international shipping. 

We ship to Alaska and Hawaii by air, and air charges apply.

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

If an item needs to be returned the shipping fees are the customer's responsibility. Please see Return Policy.

We offer free "standard ground" shipping for purchases over $100.00 destined for delivery within the continental United States, with some exceptions. Oversize shipments may be subject to an additional charge which will be determined at time of order.

We ship via UPS. Expedited shipping is subject to an additional charge. We do not offer international shipping.

In the event you receive your order damaged or items are missing it must be reported within 5 business days to us at sales@fuelinjection.com or call us at 210.654.0774. Claims must be reported by invoice number and part number. Fuel Injection Specialties will arrange for return shipment of the product.

All returns require a Return Merchandise Authorization (RMA) prior to return. To obtain an RMA, contact us at sales@fuelinjection.com or call us at 210-654-0774. No returns will be accepted without an RMA number! Please include a copy of the original receipt with your return. All returns must be postage paid. No COD or Freight collect returns will be accepted. All returns must be packaged properly. We are not responsible for damaged returns that resulted from improper packing.  Shipping charges are not refundable. Open Box Electrical and Special order items are not returnable. Returns may be subject to a 25% Restocking Fee.

Refunds for returns normally process and credit within 10 days from the date we receive your return. Once the return has been approved and processed, the refund will be issued to your original payment method. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.

You may return any part to Fuel Injection Specialties within 90 days from your date of order. No returns will be accepted after 90 days has expired. All parts must be returned in their new, original condition with the original packaging and documentation. Customer will be responsible for shipping charges to return product. Once we receive your return, it will be inspected to determine that product is in new, unused condition.

If you were sent an incorrect, damaged or defective product, please contact us at sales@fuelinjection.com or call us at 210.654.0774 within 5 business days from receipt of product. We will issue a UPS pick-up return label for the return of the product. Once we receive your return, it will be inspected to determine that product is in new and unused condition, and confirm incorrect, damaged, or defective status. If it is determined that item was used, no refund will be issued. Parts damaged due to improper installation or abuse are not returnable.

Most parts are warranted by the manufacturer, usually for 90 days from the date of purchase, unless specified otherwise. Parts used for racing or competition carry a manufacturer's defect warranty only. They are not warranted for breakage or wear under any circumstance. If you are returning electrical parts for warranty consideration please email customer service, as some manufacturers require the parts be sent directly back to the manufacturer. Fuel Injection Specialties reserves the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer.